Having Trouble Logging In?
Regardless, you can try resolving this on your own by doing the following:
- Visit http://www.petfinder.com/ and click "Sign Up" in the upper-right corner. Don't worry if this looks like the "visitor" system that a pet searcher would see. That is normal.
- Click "Sign up with email"
- Enter your name, zip, email address that you believe is listed as a contact for this Petfinder shelter/group, and choose a password. Click "Sign up"
- Now go to https://pro.petfinder.com/ and log in with the email address and password you had just created from the previous step.
Did this give you access to the shelter/group account? If so, make sure you that you add anybody else that should have access to your group account by adding them to the "contacts & access" section of your shelter/group account. They can then perform steps 1-4 above to access your shelter/group account.
If this didn't help or you log in and get a message that you're not associated with any group, please let us know that you still can't log into your shelter/group account and we can assist further.
If you are not attempting to login using a shelter ID and are still having trouble, please reset your password. To reset your password visit: https://pro.petfinder.com/pro/user/forgot-password/