I need to make a change to our organization's or user's info or access.
How can I update our primary contact’s information?
You can update any contact by clicking on the "Settings" then "Contacts & Access" menu in the Petfinder Pro Dashboard. Modify any information as necessary, and click "save" when done.
How do I lock someone out of my group's Petfinder Pro Dashboard account?
If you have shared your user name and password with anyone, change your password. If the person is logging in with their own user name and password, click on Settings" then "Contacts & Access" menu in the Petfinder Pro Dashboard. Select the contact to view their information by clicking on their name and change their access to "None" to lock them out until you choose to give them access again, or delete the contact to permanently remove their access.
How do I restrict my new volunteer’s access to only part of the Petfinder Pro Dashboard?
Add their email address to your "Contacts & Access" area in your Dashboard account giving them whichever permissions you'd like.Then, they will need to create their own user account.
When creating their account, make sure they use the same exact email address as you added for them in the "Contacts & Access" area. Have them also use their email address as their username. They will choose their own password. Once the account is created, they can log in here to access your group's Dashboard with only the permissions you assigned: https://pro.petfinder.com
How do I change the phone number or email that’s displayed in the "Contact Info" section that appears in the public profile for one of my pets?
To change the contact information for a specific contact, log in at : https://pro.petfinder.com
Then click on "Contacts & Access". Click on the contact which is assigned to the pet in question, and modify the phone number or email address. Also check the "Organization" area to see the default phone number for the group.
How do I change the city or zip code in the "Organization" page?
Please contact the Petfinder Outreach Team
requesting that change.