I need help adding or editing our pet's details.
How do I remove a "Secondary Breed"?
To have only a "Primary Breed" for the pet, make sure that the "Mixed Breed" field has been set to "No" and then delete the option that you've selected from the "Secondary Breed" field.
How do I place a link in my pet profiles?
We do not accept HTML/links/bold/italics/etc in pet descriptions any longer.
How can I fix my photos that are sideways or upside down?
You can rotate any photo you've added to your Petfinder Pro Dashboard account. Simply select the photo you would like to rotate and click the pencil icon in the upper left-hand corn. This will allow you to rotate the photo up to 360 degrees.
How do I automatically add a standard description to my pets?
You can use pet listing templates to save standard information you'd like use in pet listings. To use a pet listing template, please log into your shelter or rescue group’s account. From the organization’s Dashboard, click “Pet Listings” from the menu on the left-hand side of the page and then click “All Templates”. Here, you will have the ability to add, edit or use a pet listing template. To add a new template to your account, click the “Add A Template” button in the upper-right hand side of the page. Next, click on the animal type you would like to use and fill out any information you’d like included in the template, making sure to add a template name. When you’re finished, click “Save” at the bottom of the page and your template will be added and ready to use. For more information on using templates, please see: Create and Use Templates
How can I add a bonded pair?
It’s possible to add both animals to the same profile or create separate profiles for each animal and mention in the name or description of both that they are a pair.
How can I add fields to the pet profiles?
It is not possible for members to add or edit the fields in the Dashboard.
What are the age guidelines for dogs and cats? Puppy/Kitten: 0 - 6 months Young: 6 - 24 months (2 years) Adult: 2 - 8 years (dogs) 2 - 10 years (cats) Senior: >8 years (dogs) >10 years (cats)
How can I add a Paypal button to my pets’ profiles?
Our Terms of Service Agreement do not allow any links on Pet Profile Pages. You may review the agreement on this page: https://pro.petfinder.com/tos/
However, as an active Petfinder member, you are automatically enrolled in the Petfinder Foundation’s Sponsor a Pet program. Sponsor a Pet allows Petfinder visitors to donate to your organization by clicking the “Sponsor” button on your Pet Profiles. For more information about the program, please view this link: https://petfinderfoundation.com/sponsor-a-pet-member-faqs/