I'm having trouble with pet searches.
I can view my Petfinder page, but my pets are not appearing in the pet list links and they also are not appearing in any Petfinder search results?
Your Dashboard account has become inactive. This happens when no one has logged into your group's account for 90 days. Don't worry, during the inactive period nothing will be deleted from your account, however your adoptable pets will not be displayed on the public pages. You can reactivate your account by simply logging into your account from the main admin page at: https://pro.petfinder.com
Can I change how our pets are sorted in the public search results?
It is not possible to change the order in which your pets are displayed in the public search results.
What determines the order in which pets are displayed in the search engine?
When a search is performed, the "location" assigned to a specific pet is used to determine the closest result to display first. The search then branches out to results further away. Sometimes, groups share the same exact city/zip and our system must determine which group to display first. In that case, it uses the group's shelter ID number, which isn't necessarily the order in which they joined Petfinder. Note that when visitors perform more specific searches (choosing more than just species, for example) it should narrow down results and find your animals. Just make sure to have the most accurate possible physical location in the "locations" area of your pet, and note that you can assign individual locations to each pet by adding multiple locations. See the "locations" tab of your account to see the locations that you currently have entered.